Nicole Follman - RV Sales Consultant
Call me at 1-800-343-6255 or send me an e-mail at firstname.lastname@example.org!
Reviews from Nicole's Guests
"We are the proud owners of a new Winnebago Fuse 23A purchased from Lichtsinn on December 19, 2016. Our experience was wonderful from the very beginning. Nicole Follman, our sales consultant, listened carefully to our concerns and wishes. She even took photos of our Fuse and emailed them to us so we could be sure everything was cosmetically what we ordered. After we ordered the Fuse, Nicole kept us updated weekly on the completion/delivery date. It was nice to know that we hadn’t been forgotten about! David and our son flew to Minneapolis from Nashville, and a Lichtsinn driver took them to Forest City the next day. Our beautiful Fuse was waiting indoors on the cold winter morning. Service staff and other personnel introduced themselves and made them feel welcome.
The orientation was extensive, and they were impressed by the technician's knowledge and patience. They were even warmly greeted by a Winnebago manager. They purchased some extras which were quickly and professionally installed by the service staff. They were provided a space to spend the night in the Fuse and were given a car to use that evening. The experience from beginning to end was outstanding. We are sad that because we live in Knoxville, TN, we are too far away to have our service done by Lichtsinn in Iowa, but hope to visit them on one of our trips. We recommend them to anyone looking not only for a great deal on an RV, but also for outstanding service and professionalism. We can say with confidence that we experienced "southern hospitality" in the Midwest at Lichtsinn RV."
"Our sales consultant Nicole Follman and the rest of the staff at Lichtsinn RV were professional in all areas – pre sale advice, communication regarding delivery schedule, travel arrangement, orientation and the closing process.
Lichtsinn RV was very welcoming, has a friendly staff and have a comfortable environment. They also furnished us with a car while we were there which was great."
David & Patsy from Knoxville, TN
"My sales consultant Nicole Follman and Lichtsinn RV got me exactly the unit I wanted out of all the myriad of options. She also worked with me on the additional customized options desired. Lichtsinn RV went above and beyond in a last minute non-standard vent change."
Bob from Mansfield, PA
"Lichtsinn RV takes care of their customers. We have been searching for an RV for 2 years and have been to numerous dealerships. Lichtsinn RV is second to none. Our orientation was very informative and well presented. Our sales consultant Nicole Follman was great to work with! Her follow-up emails were refreshing and she stayed in touch with us even after the sell (A+)."
Mario from Swansea, IL
"Nicole Follman provided: Great customer service was very quick to respond to questions. Our orientation video and walk through were terrific. Also, no high pressure sales.."
Mike and Brenda from Rollingstone, MN
"We've been pulling a travel trailer for years and wanted to simplify our travels so started looking at smaller motor homes with a specific eye on Winnebagos. We traveled from Missouri to Lichtsinn because we heard they were one of the best to deal with and could always be counted on for helpful service. We met Nichole Follman and she took the time to let us go through almost every unit on the lot - -which is a lot!! We finally decided we didn't want to invest in a new motorhome but would consider buying a used one if the opportunity arose. Nicole was quick to call us when a 2014 25 B Minnie Winne came in for a trade. She knew the owners and thought this might be just the rig to get us started in a motor home. She did the video tour and actually gave it a test drive for me. When we arrived to pick it up it looked like a new one and they were quick to take care of a few minor issues when we did the final inspection. It was a real pleasure working with Nicole, Dan , Brett (the service guy) and Mr. Anderson at the parts counter. I'd recommend Lichtsinn to anyone looking for a Winnebago. By the way we just got back from our first 1800 mile trip in our 25B and we couldn't be happier - -it's really simplified our camping and touring experience.."
George from Meadville, MO
"Lichtsinn RV sets the bar for all other Winnebago dealers. I have never dealt with any organization that is 110% customer oriented! Our 2017 Forza 34T is the second motorhome we have purchased from them, both during GNR. Each time all the staff excelled in trying to meet our needs. Nicole Follman and Justin Overland went out of their way to solve all of our problems in a very timely manner. I wouldn't even consider any other dealer for my Winnebago purchase, even though they are 570 miles away!."
Darrell from Bartlesville, OK
"Lichtsinn RV sets the bar for all other Winnebago dealers. I have never dealt with any organization that is 110% customer oriented! Our 2017 Forza 34T is the second motorhome we have purchased from them, both during GNR. Each time all the staff excelled in trying to meet our needs. Nicole Follman and Justin Overland went out of their way to solve all of our problems in a very timely manner. I wouldn't even consider any other dealer for my Winnebago purchase, even though they are 570 miles away!" - Darrell from OK
"Nicole, you were so very helpful -- without being pushy...One final point, and a value added benefit that we can't overstate was the care and detail covered in our delivery orientation...Thank you so much for being just the dealership that you are, and when we think about trading be assured that we'll be back in Forest City." - Peter Pazucha
"It has truly been a great pleasure doing business with you and your entire staff. You can rest assured we will not only continue doing business with you but recommend you to anyone who needs an RV from a Great Dealer." - Sande Tomlinson
"Lichtsinn Motors has a dynamite team in place! Their professionalism, knowledge and customer service is way above all other dealerships we had visited in searching for our second motorhome. Even though I asked a gazillion questions over a two month period, Nicole Follman was very patient and answered all of them and even sent photos to prove the seats really did swivel. We were offered a fair trade in price for our Class C and all the financial transactions were handled efficiently. When we picked up the Vista, Ben's walk through the unit was very thorough. His knowledge base was remarkable. Upon our return for warranty work, that too was handled in an efficient manner with everyone involved keeping us informed. It is obvious that the Lichtsinn team prides themselves on their knowledge base and professionalism at all times." - Barb M.
"Nicole was always available via phone or e-mail." - Dwight & Mary Ann Liggett
"Nicole has been very courteous. She has answered all of our questions and always returned phone calls promptly." - Jean
"Our total experience was excellent with Nicole, Brad and Amanda." - Don & Marcia Hovinga
"We just got the Scamp 5th wheel yesterday, and we love it! Nicole was a pleasure to deal with. She was very friendly, and so great about returning e-mails and phone calls promptly. We would definitely buy from you again if the opportunity arises." - Ron & Lisa Ropp
"Nicole listened and professionally showed the models we came to see, and Hannah processed the paper work easily and confidently, assuring us we were 'In Good Hands.'" - The Thornills from Kentucky
"Dorothy & I have owned motor homes for over 30 years. This is our fourth motor home, three of them Winnebago. This was our first dealing with Lichtsinn Motors. Your sales and technical staff performed well beyond our expectations. Other dealers have a tendency to unlock the motor home and disappear. Your staff stuck with us, answering questions, making us feel at home at your dealership. Nicole Follman made sure we did get to look at the four motor homes we mentioned to her prior to our visit. She was careful to ask the right questions, listen, and guide us enough so we made the right decision. Nicole wanted to make sure that if we purchased, we would be happy. She also called us later in the evening to answer any additional questions we had and to make sure we were comfortable. Your staff is one you can be very proud of."
- Bill & Dorothy from Minnesota
"Thank you very much. We have enjoyed watching your video clips and viewing your website for quite some time. Since I have been active in computer data communication since the 1980s it is refreshing to see someone who really understands and uses this media as it can be used to maximum effect.
In this regard I felt your organization deserves to benefit from a job excellently done. Our road to complete the purchase process of the Navion was a long one. Without the excellent support we received from Nicole we would never have had the confidence to purchase an RV.
The survey from Winnebago has not arrived as yet. I can state that Ben was excellent in his walk around and extremely thorough. There was four points of understanding that had been conveyed to me incorrectly by others which he illuminated for me very well.
In general I typically withhold maximum scores on surveys. When I get the survey from Winnebago, I will give you maximum scores in all categories.
Feel free to quote me, contact me, or ask anything of me in conveying the excellence of our experience. Our entire trip, the first to the Mid-West, has been pleasant, relaxing, and rewarding.
We thank you, very much."
- Steve from Maryland
"Feel free to quote me that I regret that I bought from another dealer in the West instead of from you. You know your product and offer great service!"
- Kimberly from Montana