Lichtsinn RV has been recognized by Winnebago as a Circle of Excellence dealer for 2017 by Winnebago Industries.
The Circle of Excellence award was created in 1986 to recognize select dealers for excellence in customer satisfaction. Winnebago Industries, V.P./General Manager of Motorhome Business, Brian Hazelton said “On behalf of the team at Winnebago, I am excited to announce that Lichtsinn RV is one of 106 Winnebago motorhome dealerships across the United States and Canada to earn the Circle of Excellence award this year. This achievement is one of the most prestigious awards in the RV industry… Lichtsinn RV and your staff have risen to the challenge and exceeded the requirements to achieve Circle of Excellence status.”
Circle of Excellence scoring is determined by rating dealers in four categories:
- A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motorhome
- A Customer Satisfaction Study which surveys customers six months after their purchase
- A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training, WinnLeads and the WIT Club
- A Service/Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care
“Earning the Circle of Excellence award is an impressive achievement and one which all of us at Winnebago place a great deal of emphasis upon. A positive Winnebago customer experience is the single most important differentiator we have as partners. It is imperative to have knowledgeable sales personnel and qualified service technicians on staff for timely warranty and aftermarket service support. As we move forward we will be raising the bar to achieve this award to ensure we maintain clear focus on building the best possible customer experience.
At Winnebago, we believe we have the best dealer partners in the industry bar none and your dealership is one of them! Once again, I would like to congratulate you and your team on behalf of all of us here at Winnebago and thank you for continuing to provide excellent customer satisfaction.”
Winnebago Industries, Inc., “The Most Recognized Name in Motorhomes®”, is a leading U.S. manufacturer of recreation vehicles, which are used primarily in leisure travel and outdoor recreation activities. The Company builds quality motorhomes, travel trailers and fifth wheel products.