Service and Parts Guest Reviews of Lichtsinn RV
Brenda from Iowa
"I was passing through Iowa, when my wife called, and told me I received a Recall Notice. I stopped in at Lichtsinn, and asked about it. They did the recall right there. Only took an hour, and I was back on the road."
Jim from Scranton, PA
"Customer Service at Lichtsinn is very well executed in sales, service, finance and all other facets. This is a dealer that understands that the customer comes first -- and that that will result in successful sales. The friendly people are a bonus!
We look forward to a continued service relationship with Lichtsinn RV!"
Mike and Carolyn from Des Moines, IA
"Brian and his crew fixed everything on our list quickly and perfectly. This was more than we had expected as we only had one day. The rig inside was cleaned perfectly from their activities Thanks to everyone.."
Gene and Barb from Bishop, GA
"What a pleasant surprise to have a person answer the phone when I called to order parts! A real live person answered, took my order, and worked with me over the phone to figure out the part number of an additional part we needed. I wish I had gotten his name. He was very helpful, patient, knowledgeable, and just plain nice! I've ordered parts from Lichtsinn online before, so I know they will be here in a timely manner and that they will be the right parts.."
Sherry from Cresson, TX
"Expressing appreciation to the staff for kind attention shown at my recent service appointment. Thank you for the respect and tolerance for all concerns and questions, no matter how small! Wonderful to be able to stay on-site when coming for sales or service at your facility. View 24J, all the way!!."
Anne from Iowa
"The sales and technician staff at Lichtsinn RV were so helpful to us as first-time-RV buyers. We traveled there to research our purchase for many reasons. The exact motor home we wanted was available there. The one-on-one training and complimentary overnight trial run right on Lichtsinn's property was a benefit that we highly valued. The next morning the technicians added follow-up support to the fulsome training we received the previous day to respond to question after our one night experience. But something I have valued beyond those things that one could say you should expect upon the purchase of a motor home, is the patient and expert responses to my questions that have come during or after a new travel experience. They also helped link us to local experts & service providers for our Era. I am proud to be a Lichtsinn customer and recommend them to others. Special thanks go to Reed Burkholder and the technicians who have helped this newcomer to the RV way of life. We are now ready to head out on our first cross country jaunt.."
Nancy Thompson, IA
"These people are awesome there service guys really go the extra mile to get what you need thanks guys keep up the good work"
Jonathon from Minnesota
"I wanted to take another opportunity to tell you, Joshua, Anders, Brian and the entire service staff how much I appreciate the extra service you have given me since I purchased my coach 6 months ago. Everything has been appreciated – you all have been wonderful."
Jane - Beaverton, Oregon
"Chris, THANK YOU! You really went above and beyond running down to WGO to grab the motor before they closed to get it overnighted. GREATLY APPRECIATED!!"
Ted - Brooksville, Florida
"While there are many places closer than our 1,340 mile round trip, there are none with the expertise, professionalism and warmth we were treated to at Lichtsinn RV."
Dan and Geri - Saline, Michigan
"Once again, I am indebted to David Straw, (RV Parts) of your company. We discovered on Friday, May 27th, that our rear air conditioner had gone out. The local RV Dealer said they would need 10-12 days to get the part needed to fix it. On Saturday morning, I sent out a "help" e-mail detailing my problem. I did not expect to hear anything back until sometime Tuesday, Monday being a holiday. To my surprise, I heard back from David. He found the part and e-mailed me back during a holiday weekend that you had it in stock. First thing Tuesday, I called him and ordered the part. It was overnighted to me, and my air conditioner was up and running by Wednesday afternoon. This is great customer service."
Jerry - Cape Coral, Florida
"Recently I discovered that I had lost the cap to my oil filler tube on my Winnebago. I contacted Winnebago and they told me I have would have to go to Ford to get a new one. At first, I got the same answer from Lichtsinn. But when I explained that I was traveling, was far from home, and would have great difficulty in locating a Ford dealership, David Straw (in the Parts Department) stepped up to the plate. He took it on himself to contact the local Ford dealer up there, got the part and shipped it out to my granddaughter’s home. I picked it up yesterday and installed it today. This is why Lichtsinn RV is so popular with us Winnie owners. Only wish more dealers were this good!"
Jerry - Cape Coral, Florida
"We took delivery of our 2016 Nation 24J in May, 2015. Last week, May 9th, I returned to your dealership to resolve warranty items before our first year of ownership was up.
I could not have had a better experience! Your service department did a great job in addressing our warranty issues. Justin Overland, and the tech in the shop, performed at 100%. While I had a long list, some 12 to 14 issues, many were minor items that did not effect our ability to use the coach. Several, did require a fair amount of time to repair. The coach was in the shop all day Monday and two more hours on Tuesday.
The end results were better than I could have hoped for! During an inspection of the motor home, a caulked seal on the roof, was found to be defective and was repaired (I didn’t know I had a problem). Justin expedited a “purchase order” with HWH and saved us $500+ on leveling jacks we had installed later in the week.
All and all, we will be back. See you down the road. Thanks!"
Dick and Shirley - Pahrump, Nevada
"There is only one No. 1 Winnebago/Itasca dealer: Lichtsinn Motors. Despite living over 600 miles from the dealership, we were able to purchase a '12 Winnebago Adventurer mostly via phone and email. Casey provided information we asked for, and did not pressure us at all. She took care of all the details before delivery, and kept us informed as the coach was being built. I was equally impressed with owner Ron Lichtsinn. He was definitely not a "desk jockey" and kept busy doing things most owners would consider beneath them. When we observed his work ethic, we knew we had selected the right dealership. Financing was a breeze, taking only a few minutes to sign a few papers. We can't say enough good stuff about Brad who led the pre-delivery inspection. He was awesome! Brad was patient with us, answering all our questions, and taking time to explain the inner workings of some of the mechanical and electrical "stuff" that interested me as an engineer. And he spoke highly of Winnebago/Itasca (that may seem normal, but it is rare that a service tech thinks and speaks as highly of a product as did Brad), another sign that we had chosen correctly. From initial contact to working with the Parts Dept., we found Lichtsinn to be as advertised: the No. 1 Winnebago/Itasca dealership. I highly recommend them."
"Our dealer was Lichtsinn RV. Winnebago does not do delivery. We really like Lichtsinn RV for a number of reasons and would purchase another unit from them.
We went back for a some warranty work. There was a leak around the hydraulic pump (leveling jacks) that I likely could have fixed but decided there could be a big downside if I stripped a connection while trying to tighten. While there the tech thought the jacks were making too much noise, the Lippert rep came over from the factory and concurred.
There were no jacks in the parts stock so Winnebago took the out of the production line. Jacks were replaced the next day and we were on the road.
Lichtsinn RV treated us like family. Winnebago is a star. We are totally pleased."
Gordon and Janet on iRV2.com Forum
"Lichtsinn RV is about your only option. They are fine folks as others have said. We just picked up our new coach from them last week, and were able to have a very good walk through with the tech who was able to explain every little detail to us.
They did find a few minor problems during the PDI, and went out of their way to make sure that all was right before we left."
Chris McVetty on iRV2.com Forum
"Carol & I want to express our sincere appreciation for your going to bat for us with Winnebago on the furnace/pump compartment design issue on our 2015 Journey 40R. I know it would not have been favorably resolved without your personal intervention. When I was there to pick up our 40R, I said to a customer who had just purchased a new unit (I think a Navion) and doing orientation (I think with Brad), 'we have owned 8 Class A Motorhomes & Lichtsinn RV has provided by far the most user friendly service of any Dealer from whom we have purchased.'
Brad & Ben are incredible people persons who diligently pursue the goal of complete customer satisfaction. They are real professionals. You are fortunate to have them and they are privileged to work for an employer who is locked in to supporting their efforts to please customers.
Casey, Jason and Hannah all know that good service was a primary factor in our purchase of the first 2015 Journey 40R 'off the line' at Winnebago.
As customers, we really appreciate that cooperation between service department & supportive owner management.
It also confirms my research regarding Winnebago as the original and now the best manufacturer of Motorhomes in the industry."
Larry from Colorado
"I needed a part to repair my motorhome and Chris Anderson in your parts department when beyond the call of duty to help me. He didn't stop calling and searching until he found what I needed. Be proud to have people like Chris working for you. Thanks so much."
"Recently as we were finishing a long trip thru the Rockies and plains we were in Iowa and discovered a water leak from the left wheel well area.
Since we were planning on going near Forest City, IA anyway I called Lichtsinn Motors. It was Friday afternoon. Tim the service manager there worked us in for first thing Monday AM, even though they were booked for two weeks ahead.
As I was checking the vehicle in, he asked if there were any other things we wanted checked since it was still under warranty. I gave him several minor items but told him they only mattered if he had time to get to them. The water leak was the most important.
They gave us a courtesy car, allowed us to stay there all weekend, and fixed everything on the list by noon Monday.
George & Lesley
2013 Winnebago ERA 70A
"I needed a replacement part for my Winnebago which my local dealer could not obtain. There were problems but Lichtsinn Motors came through with flying colors. I am very satisfied with their service, especially the efforts of Lonnie Fox, and am delighted that Winnebago partners with people and companies of this caliber."
Respectfully, Jack Moulton
"Wanted to tell you how much I appreciate the great customer service your Parts Department provides. I do not buy to many things so not a big customer but I am always treated with friendly and helpful service. We have very active Yahoo User Groups for the View-Navion and everyone is always complementary of Lichtsinn RV, whether is it Sales, Parts, or Service, you standout above the other dealers.
Anyway, very nice dealing with the Parts Department today. Dave took my order and made it a pleasant experience once again."
Fort Collins, CO
"I just wanted to take a minute to say how impressed I am with your operation and the service department in particular.
Understand that I go out of my way to have work done at your service department. The dealer that I bought my coach from is only 15 miles from my house, but I refuse to take my coach there anymore...so I drive my coach 120 miles to Lichtsinn to have it worked on. I consider it to be a minor inconvenience for the good service. Just wanted to let you know that I'm a very satisfied customer."
Bill from Rosemount, Minnesota
"David, once again you have impressed me with your tenacity to find answers to my somewhat bizarre questions. I now carry your name and number with me in our motor home. The next time a fellow traveler ask me, where do you think I can get a...I will honestly be able to give them the best possible source! Thanks again.
Tom - A Loyal RV Parts Customer
"Lonnie Fox in your RV parts department deserves a pat on the back for a job well done. I was having problems with my Winnebago and locally no one seemed to have any idea of what to do to even repair it including find the correct part. After a wrong part arrived, I did not make myself clear as to what I needed, Lonnie expedited the return and had the appropriate correct part drop shipped overnight so the repairs could be made."
Charles | Loyal Lichtsinn Motors Parts Customer