Jim and Nancy
"We never leave a dealer's name on our vehicle, however, we are proud to have the Lichtsinn Motors name on our coach. It's like a badge of excellence."
Doug & Jennifer from Missouri
"Wanted to tell you how much I appreciate the great customer service your Parts Department provides. I do not buy to many things so not a big customer but I am always treated with friendly and helpful service. We have very active Yahoo User Groups for the View-Navion and everyone is always complementary of Lichtsinn RV, whether is it Sales, Parts, or Service, you standout above the other dealers.
Anyway, very nice dealing with the Parts Department today. Dave took my order and made it a pleasant experience once again."
Fort Collins, CO
"I just can't say enough about Casey! She competently answered our questions on everything from technical issues to decor. She was pleasant and fun throughout the process, and we just think the world of her. We feel through Casey we negotiated a good deal on this great motor home. Casey continuously kept us up to date regarding the progress of our coach and its delivery date, and communicated promptly to us all the details we needed to know in order to complete the transaction. She even called us this evening around dinner time to see how our trip was going. I don't know how she came to you, but hang on to her!"
Val & Brenda
"By your professionalism in handling our situation you have really brough 'humaness' to your business and also brought forth excellent future sales by putting your customer's needs first."
Mick & Norma Steele
"I just wanted to take a minute to say how impressed I am with your operation and the service department in particular. Tim Olson is very professional and personable. I have had my coach in for service and dealt with him previously and his performance has always been great. I also want to praise Bill, the tech who has worked on my coach. I have always found him to be knowledgable and friendly.
Understand that I go out of my way to have work done at your service department. The dealer that I bought my coach from is only 15 miles from my house, but I refuse to take my coach there anymore...so I drive my coach 120 miles to Lichtsinn to have it worked on. I consider it to be a minor inconvenience for the good service. Just wanted to let you know that I'm a very satisfied customer."
Bill from Rosemount, Minnesota
"Just wanted to send a note of thanks...We had wonderful cooperation from all employees. Casey was very honest and easy and polite to demonstrate [the] RV and answer our questions. Also Bradley was very knowledgeable and easy to follow in our orientation of our RV. He demonstrated very good leadership and frirendly atmosphere - good service."
Roger & Dorothy Hill of Leland, Iowa
"Just took delivery of my 2011 Winnebago Vista from Lichtsinn last week. Living in Florida I shopped the local dealers, but they could not compete with the integrity, service and professionalism Ron and his staff demonstrated at every step. Just a wonderful experience."
Guido on iRV2.com Forum
"David, once again you have impressed me with your tenacity to find answers to my somewhat bizarre questions. I now carry your name and number with me in our motor home. The next time a fellow traveler ask me, where do you think I can get a...I will honestly be able to give them the best possible source! Thanks again.
Tom - A Loyal RV Parts Customer
"I especially want to thank you Nicole for all your hard work on my behalf and for putting up with my endless e-mails, phone calls and nagging. Also, thank you to Bill and Hannah for making the delivery swift and complete. Your dealership efforts have not gone unrecognized and just about everybody in my contact list will hear the story."
Kim A. Baker from Arizona
"The staff at Forest City was wonderful. I have never had a dealer treat me as well as the folks at Lichtsinn Motors...I can't imagine buying an RV anywhere again except at Lichtsinn."
Gary & Janice Stone from Austin, Texas
"Excellent communication! You have distinguished yourself by your attention to detail regarding communication before sale, during sale, after sale and delivery. The quick response to questions by phone, e-mail and your informative website gave us a level of confidence about purchasing our RV from a dealer 1,600 miles from our home. It was amazing actually. You anticipated our needs and met them. As customers, we are delighted!"
Tim & Dena from Boston, Massachusetts
"Indeed, the individuals that made our purchase experience memorable are part of a high-character, high-performing team that functions in a very special work culture that pervades Lichtsinn Motors.....thank you to everyone at Lichtsinn Motors that had a part in making this remarkable experience."
Frank & Patricia from Texas | Proud Owners of a 2010 Winnebago Adventurer 32H
"You're definitely buying from the right dealer. Ron and the boys, (and girls), will impress you. You can stay right on his lot and/or roam the area for a few days to get the feel of the unit. Make sure you use everything to make sure all is well before heading home. And don't be afraid to ask lots of questions too."
Bob from Kansas | Proud Owner of a 2009 Itasca Navion iQDL
"All in all, we appreciate your employee's attitude and cooperation. Thank you also for letting us stay the night so we could get a feel of the newer 'home'."
Joseph & Lois from Arizona | Proud Owners of a Pre-Owned 2005 Fleetwood Fiesta
"We have been looking for information on the Reyo/Via and found your excellent video of your stock model on the website. Congratulations for the best structured and informational RV website we have found."
John from Texas | Loyal User of Lichtsinn.com
"As a business leader, I know you know the acronym ROI stands for Return on Investment. However, sitting on Customer side of the desk, I look for different ROIs: Relationships, Opportunities, and Improvements. In every single case throughout our three day visit to Lichtsinn Motors, Jason, Amanda, Mike, and Brad worked with Jo Anna and me consistently and enthusiastically building ROIs. Personal examples include: Jason's guidance to help get us from four models down to two and then his leadership to understand when our relationship needed time alone inside both the Via and Profile in order to reach a final "family-driven" decision."
Len and Jo Anna from Idaho | Proud Owners of a 2010 Itasca Reyo
"Tim Olson...thanks again for your suggestions on buffing and painting the slightly damaged bay door. You saved me considerable time and money. I appreciate the service that puts the customers wishes 'first'. We are looking forward to taking our 2009 Tour south for the winter and will see you again sometime in 2010."
Kelly & Jan from Minnesota | Loyal Lichtsinn Motors Service Customers
"We decided to go with a new one [rv part] and the cheapest actually was Lichtsinn Motors in Iowa..I guess they are right next door to the Winnebago factory. They shipped one out yesterday and I should get it tomorrow. I have the unit pulled out so we just have to be without water until tomorrow."
Bill from Wisconsin
"A pleasant experience dealing with Bill & Tim who are obviously well-qualified. Ron Lichtsinn? He 'ain't' bad. The best I've ever dealt with. This is my 11th coach and the best delivery I've ever had."
Ed from Maryland | Proud Owner of a 2010 Winnebago View 24K
"I can recommend your dealership to anyone, and I would buy from you again for sure if I needed a new Winnebago. Two things were important to me: Being as close to the factory as possible and a fair price....The treatment I received at your dealership was outstanding. The whole experience was well worth the 2,500-mile drive.
A couple months ago I had a chance to test your parts department when I needed a few parts for some minor modifications. Excellent service again. All genuine Winnebago parts for a reasonable price in a very short time. Thank you."
Marcel from Canada | Proud Owner of a 2008 Itasca Navion 24J
"Delivered what promised, when promised and the price promised. Provided a professional walk-thru and answered all questions... Bill, in the service department, was ultra-professional and courteous. The sequence of events from pickup at the airport through the walk-thru, the move in and paperwork all seemed to be geared to our priorities and comfort."
Bill & Cheryl from Nevada | Proud Owners of a 2009 Winnebago View 24A
"Vehicle is nicely prepared upon arrival with pre-inspection check already done... Good orientation. Detailed walk-thru and problems were fixed immediately... Fantastic customer service and hassle-free paperwork... The courtesy car was very helpful."
Joe & Debbie from Washington | Proud Owners of a 2009 Winnebago View 24P
"Excellent customer service!"
Brian & Lori from Des Moines, Iowa | Proud Owners of a 2008 Winnebago Access 31J
"Buying experience was best seen to date in our 43 years of marriage and buying vehicles. Definitely worth the trip to Forest City and being able to put the first miles on the coach! Strong kudos to Ron Lichtsinn and his service and admin staff..."
Mike from Georgia | Proud Owner of a 2009 Itasca Navion iQDL
"David, [referring to David Straw in the Parts Dept.]
You're too good to me. You have always responded to my inquiries in a prompt and courteous manner."
Pete with Rockford Customs | Loyal Lichtsinn Motors Parts Customer
"We just wanted to tell you that we appreciate the quick, efficient service at Lichtsinn's and that all the items you worked on are doing great! Thanks again -- we will be back next summer."
Paul & Kathy from Colorado | Loyal Lichtsinn Motors Service Customers
"Great check-out by Bill. Friendly greeting from Ron. Amanda was very efficient and personable which made us feel right at home...Danny and Tim in the Service Department were most helpful in answering questions we had."
Bob & Nancy from Oregon | Proud Owners of a 2009 Itasca Navion 24H
"Coach was well-prepared prior to our arrival -- even air conditioned. Walk thru was excellent including good technical detail -- inside and outside."
Kelly & Jan from Minnesota | Proud Owners of a 2009 Winnebago Tour 40TD
"Thank you for getting us in right away on Tuesday. Your service is always exceptional. We love the Access. I've had people where my band performs at various venues check out the Access when they tell me how much they like it."
Brian from Des Moines, Iowa | Proud Owner of a Winnebago Access 31J
"I still stand by my rave: 9.5 hours of free warranty top-to-bottom service when I passed through Iowa earlier this year, just shy of the 15k warranty. Killer service department at Lichtsinn's. And if you can't pronounce it, well...."
Julie from California | Loyal Lichtsinn Motors Service Customer
"Your concern to details on the coach impressed us. You take immediate action to solve any problems you find...We would definitely recommend Lichtsinn Motors."
Ellen & Charlie from Florida | Proud Owners of a 2010 Winnebago Adventurer 32H
"Lonnie Fox in your RV parts department deserves a pat on the back for a job well done. I was having problems with my Winnebago and locally no one seemed to have any idea of what to do to even repair it including find the correct part. After a wrong part arrived, I did not make myself clear as to what I needed, Lonnie expedited the return and had the appropriate correct part drop shipped overnight so the repairs could be made."
Charles | Loyal Lichtsinn Motors Parts Customer
"Got the cargo door part, just what I needed! Thanks for the great help, service and prompt shipping."
Mike | Loyal Lichtsinn Motors Parts Customer
"Dear Mr. Lichtsinn, Since you are their employer I wanted you to know how much I appreciated the service I received from Ben, Hannah and Debbie.
I hadn't traded cars in 9 years so it was a bit traumatic for me but those 3 were courteous, patient, and thoughtful in going through the process.
Even though I am an 'old lady' they treated me with great respect and answered all my many questions.
Thank you for the service I received, due to these 3 young employees."
Bonnie Kuns | Forest City Customer