Get to Know Who Will Be Working on Your RV

Experience the Best® with the Lichtsinn RV Service Department. Our Service technicians are factory-trained and RVTI Certified to service your motorhome, travel trailer or fifth wheel. This certification provides you the assurance that the technician working on your RV has the specific skills needed to do so. Our Flying W Customer Satisfaction Service Index Scores rank in the best of class for Winnebago Dealers! We have recently expanded our Service Department which has allowed us to increase our services offered. More importantly, this expansion allows us to take care of more of your service needs.

Continue reading to meet the service technicians and guest service specialist who could be assisting with your RV needs including repair, service, and orientations!

Guest Service Specialist

Jeremy Gilbertson
Jeremy Gilbertson – 5 Years

Jeremy has worked at Lichtsinn RV for nearly 5 years and wears many caps at the dealership. As a Guest Service Specialist, Jeremy assists guests with anything they may need, including our complimentary, half-day education orientations where our qualified specialists review each switch, feature, maintenance and warranty item on your new ,or new-to-you, RV to make sure you’re ready to hit the road. Jeremy is involved with the Iowa affiliate of Ducks Unlimited and also enjoys camping and traveling in his own RV with his wife Janelle who also works at Lichtsinn RV. Jeremy mentioned that his favorite things about working at Lichtsinn RV include getting to meet new people everyday and the positivity of the work environment and coworkers, “I like the positive attitude and how [Lichtsinn RV] is a family-oriented business.”

Service Technicians

Ben Follman
Ben Follman – 10 Years

Ben has previous work experience at Winnebago Industries and has been a part of the Lichtsinn RV team for over 10 years. Outside of work, he enjoys spending time with his family as well as golfing. When asked what he enjoys most about working at Lichtsinn RV, Ben mentioned his coworkers and the diversity of the guests he gets to work with.

Mark Delzer
Mark Delzer – 9 Years

Mark has been a part of the Lichtsinn RV service team for 9 years. Having also worked at Winnebago Industries for over ten years, he is more than qualified to provide exceptional service to our guests and their RVs. Mark stated that his favorite thing about working at Lichtsinn RV is being able to meet guests from all over the country.

Brett Torkelson
Brett Torkelson – 8 Years

Brett has been a part of the Lichtsinn RV team for 8 years and also has 10 years of experience working at CDI. CDI is also located in Forest City, Iowa and does all of the full-body paint and cosmetic repairs for Winnebago motorhomes. When asked what he enjoys most about his position at Lichtsinn RV, Brett mentioned that he appreciates being able to solve different problems and do something different every day.

Brad Buffington
Brad Buffington – 14 Years

Brad has been a valued team member of Lichtsinn RV for over 10 years and previously worked at Winnebago in their customer service department. This experience provides him with a great foundation of experience working with RV guests and problem solving. Brad is also heavily involved in the Forest City community and serves as a city councilman and sits on multiple committees including electric utility, street/sanitation and safety. Brad mentioned that what he enjoys most about working at Lichtsinn RV is the fact that he gets to help people get their RV back on track.

Jeremy Hanna
Jeremy Hanna – 4 Years

Jeremy has worked as a service technician on our Lichtsinn RV team for nearly 4 years. However, he was already a familiar face within the Lichtsinn team, as he previously worked at Lichtsinn Motors for over 15 years. Jeremy is also involved in the Forest City community and participates in Brickstreet Theatre, a theatre production group with members from across North Iowa and Southern Minnesota. Jeremy said that what he likes most about working at Lichtsinn RV includes the state-of-the-art facility itself and his co-workers.

Chris Sorensen
Chris Sorensen – 3 Years

Chris has been a member of the Lichtsinn RV team for 3 years. He also has 7 years of experience at Winnebago as a Manufacturing Engineer technician which provides him an intricate understanding of Winnebago products. When asked what he enjoys most about working at Lichtsinn RV, Chris spoke about how he enjoys meeting new people and the variety of work he gets to experience each day.

Logan Prescott
Logan Prescott

Logan has been a member of our Lichtsinn RV team as a valuable Service Technician for nearly a year. Outside of work, he enjoys racing with his father at the local IMCA Sanctioned tracks in the Sport Mod class. Logan also enjoys hunting and fishing. When asked what he enjoys most so far at Lichtsinn RV, he mentioned that he greatly enjoys being able to work on something new and different each day.

With a proven foundation of experience and knowledge, our factory-trained and RVTI Certified Service Technicians are always ready to provide you with the best RV service. There are so many reasons to buy your next RV from Lichtsinn RV where you will Experience the Best!

Experience the Best® at Lichtsinn RV, we have been recognized as the #1 Winnebago Dealer in North America each year since 2015 by Winnebago Industries. Lichtsinn RV is located 1 mile north of Winnebago Industries in Forest City, IA and we proudly sell new Winnebago motorhomes and pre-owned RVs from various manufacturers. While at Lichtsinn RV, you can expect no delivery miles on new RVs, a complimentary half-day educational orientation of your RV, excellent guest reviews, an assigned support team from sales, parts, service and the business office, superior accommodations, no-hassle pricing and competitive financing. See our extensive new and used inventory here.

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