(Forest City, Iowa) – Lichtsinn RV of Forest City, Iowa, has been recognized as a Circle of Excellence dealer for 2015.
Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. This year, 113 dealers were honored with the Circle of Excellence award at the Company’s Dealer Days event in Las Vegas, Nev., April 8-10, 2015. Dealers were recognized for their excellence in customer satisfaction as it relates to the customers’ sales and service experience.
“Winnebago is pleased to recognize Lichtsinn RV – one of only 113 outstanding dealers that earned this year’s Circle of Excellence award,” said Winnebago Industries’ Chairman, CEO and President Randy Potts. “Lichtsinn RV has proven that they are a leader in the RV industry with a proven commitment to provide excellent customer service to our retail customers. Lichtsinn RV provides knowledgeable sales personnel, qualified service technicians and quality warranty and after-market service support to customers. Their commitment to providing excellent customer service is why Lichtsinn RV is deserving of this award.”
Circle of Excellence scoring is determined by rating dealers in four categories:
• A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home
• A Customer Satisfaction Study which surveys customers six months after their purchase
• A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training and the WIT Club
• A Service/Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care
Lichtsinn RV carries the Winnebago®, Itasca® and Winnebago Touring Coach™ lines of motor homes from Winnebago Industries.
About Winnebago Industries
Winnebago Industries, Inc., “The Most Recognized Name in Motor Homes®”, is a leading U.S. manufacturer of recreation vehicles, which are used primarily in leisure travel and outdoor recreation activities. The Company builds quality motor homes, travel trailers, fifth wheel products, and transit buses. Winnebago Industries has received the Quality Circle Award from the Recreation Vehicle Dealers Association every year since 1996. The Company’s common stock is listed on the New York and Chicago Stock Exchanges and traded under the symbol WGO. Options for the Company’s common stock are traded on the Chicago Board Options Exchange. For access to Winnebago Industries’ investor relations material or to add your name to an automatic email list for Company news releases, visit http://investor.wgo.net.