Tips for Finding a Reputable RV Dealer: RV Delivery Process

Whether it’s your first RV and you’ve decided the RV lifestyle is now for you or you’re a seasoned RVer ready for your next home you’ll spend a lot of time researching the perfect RV for your needs. However, the research process does not end when you’ve decided on that perfect RV, there is another important step that many people forget… finding the perfect RV DEALER to work with. Buyers will want to invest just as much time if not more, in researching RV dealers to make sure they find a reputable dealer to work with.

“There is another important step that many people forget… finding the perfect RV dealer to work with.”

Let’s face it, there are a lot of lousy RV dealerships out there. Unfortunately, in the race to find the lowest possible RV price, many people choose to buy from dealers who do not have a history of great customer service and outstanding RV repair. Know in advance that the lowest price is not usually synonymous with the best buying experience. In our blog series we will cover items you should be looking for in your RV Dealer.

Delivery Process

Photo Taken: November, 2018

RV Delivery Process

The day has arrived, you are going to pick up your RV from your purchasing dealer! As exciting as this day is, it undoubtedly comes with some anxiety. Has the dealer provided you information on what to expect when you get there? Not having the correct information/documents with you can cause you a great deal of frustration and delay your RV purchase.

At Lichtsinn RV, whether you are purchasing a new or pre-owned RV, prior to picking up your RV you will work with your RV Sales Consultant to schedule a delivery date and time. In addition to this we will schedule an orientation time when you will either meet in-person or virtually (dependent on what you prefer) with one of our Factory Trained technicians who will take you through the total operation of your new RV. You will receive an email prior to your delivery date, detailing out what to expect at delivery and a list of any needed items and documentation you will need for your closing.

These delivery and orientation times are dedicated time just for you. If you have items you will need assistance with while you are taking delivery, for example a dinghy tow car set up, satellite receiver transfers etc. you can let your sales consultant know about this ahead of time and  they will schedule time with our service staff to facilitate this.

Before you take possession of your RV, it will go through an extensive pre-delivery inspection completed by one of our RVIA/RVDA Certified RV Technicians to ensure everything is working properly before you arrive.

Once you arrive at Lichtsinn RV to take delivery of your new RV you will meet your sales consultant in our front showroom. They will walk you through your agenda for your stay with us.

Included in your agenda is your RV Orientation, this orientation is a thorough walk-around of your RV that we provide with ANY RV purchase. During this Educational Orientation we will ensure you know how to use your RV by covering each switch, feature, and all maintenance and warranty items as well as answer any questions you might have

Also included in your agenda is a meeting with your Business Manager to complete all of the necessary paperwork. This paperwork includes Titlework, Warranty Registration and any necessary funding documentation.

We encourage all sold guests who take delivery at the dealership to spend a few nights with us within our Campground. We have 16 campsites, with full 30 and 50 amp outlets. We also have free filtered soft water, Free Wifi, and your tanks will be full of propane for your stay with us. We will also provide you a courtesy car as available. The night/s you spend with us serve a couple of different purposes. They allow you to become acquainted with your RV and then we are here the next day to answer any questions that may have come up through the night. And…if you do have a vehicle that your trading in we will park the RVs side by side to allow you to move from one RV to the other right here on site.

While you are with us we welcome you to sit back and relax in our guest lounge. The Guest Lounge features free internet and look into our marketing studio where we take all of our inventory photos and video. You can purchase any RV parts and supplies that you may have forgotten or find you need, in our 7,000 square foot camping supply store. Our RV Parts Store is a great place to shop for RV must haves as well any other items to make your RV experience more enjoyable. You can also take in a world class Winnebago Factory tour while you are here in Forest City.

At Lichtsinn RV, we look at your RV purchase as the beginning of what we hope to be a long term guest relationship assisting you with your RV needs, Sales, Parts and Service.

The RV buying process may be lengthy, but it is an exciting process. Finding the perfect dealer to work who provides a clear delivery process makes the experience that much more enjoyable!

CLICK HERE to see our RV Inventory

Experience the Best® at Lichtsinn RV, the #1 Winnebago Dealer in North America for the last six consecutive years. Lichtsinn RV is located 1 mile north of Winnebago Industries in Forest City, IA and we proudly sell new Winnebago motorhomes and pre-owned RVs from various manufacturers. While at Lichtsinn RV, you can expect no delivery miles on new RVs, a complimentary half-day educational orientation of your RVexcellent guest reviews, an assigned support team from sales, parts, service and the business officesuperior accommodationsno-hassle pricing and competitive financing. See our extensive new and used inventory here.

Return to LichtsinnRV.com

 

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Tips for Finding A Reputable RV Dealer: Service After the Sale

Whether it’s your first RV and you’ve decided the RV lifestyle is now for you or you’re a seasoned RVer ready for your next home you’ll spend a lot of time researching the perfect RV for your needs. However, the research process does not end when you’ve decided on that perfect RV, there is another important step that many people forget… finding the perfect RV DEALER to work with. Buyers will want to invest just as much time if not more, in researching RV dealers to make sure they find a reputable dealer to work with.

“There is another important step that many people forget… finding the perfect RV dealer to work with.”

Let’s face it, there are a lot of lousy RV dealerships out there. Unfortunately, in the race to find the lowest possible RV price, many people choose to buy from dealers who do not have a history of great customer service and outstanding RV repair. Know in advance that the lowest price is not usually synonymous with the best buying experience. In our blog series we will cover items you should be looking for in your RV Dealer.

After the sale

WHAT CAN YOU EXPECT AFTER YOU DRIVE OFF THE LOT WITH YOUR RV

The purchase of your RV is truly just the beginning of your RV experience. Once you drive off the lot, your need for other dealership support has just begun. Is your purchasing dealer able to answer this question “What can I expect from you once I drive away with my RV?” When you do need to call the dealership again, do you know who to ask for?  It is important to know what support your purchasing dealer will provide you “after” you’ve purchased the RV.

The Lichtsinn RV Experience starts from the moment you pick up the phone or chat with us online and extends throughout the lifetime of your RV ownership.  Not many other dealers can say that! At Lichtsinn RV, we know that your experience after your purchase is equally if not more important than your experience before and during the purchase of your RV.

In the days following your RV delivery, the owner of Lichtsinn RV, Ron Lichtsinn and your RV Sales consultant will follow up with you to find out how everything is going and see if there are any additional questions we can answer for you. If you have purchased a new RV, you will receive a customer satisfaction survey from Winnebago Industries to rate your purchase experience with us, which we ask that you fill out.

Every RV purchaser is provided a dedicated Lichtsinn RV Team. During your delivery, you will meet your dedicated Business Office, Service and Parts team members. They, along with your sales consultant will support you along every step of your RV journey. They are available to answer any questions that may come up during your RV ownership including any warranty or service issues that may arise. Our factory Trained Service consultants can diagnose and answer many service questions right over the phone and since you are working specifically with them they will become familiar with you and your coach. Lichtsinn RV RVIA/RVDA Certified Technicians are trained with the specific skills they need to fix your RV.

If you should need any parts for your RV, The Lichtsinn RV Parts Department is the largest Winnebago Parts department in the Country and ships parts throughout the United States and Canada that can be ordered online or over the phone. We offer a 10% on retail parts to all WIT members.

Your assigned business office consultant is not only there to support you during your initial purchase but also afterwards to answer any questions you have regarding any purchased service contracts or for extending your insurance coverage down the road.

We know that you may have questions that come up regarding your RV months and even years after you originally purchased your RV. While you are always welcome to call us, we have also put together an extensive RV Video Library that includes the latest product information, How-To Videos, RV Lifestyle videos and more.

At Lichtsinn RV, we are here to support you for the entire duration of your RV ownership. When you purchase from Lichtsinn RV, you are truly getting a premium buying experience. You will have an assigned sales consultant, business manager, sales manager, service advisor, and parts consultant to ensure you enjoy your RV lifestyle.

The RV buying process may be lengthy, but it is an exciting process and finding the perfect dealer who provides you service after your purchase makes the experience that much more enjoyable!

CLICK HERE to see our RV Inventory

Experience the Best® at Lichtsinn RV, the #1 Winnebago Dealer in North America for the last six consecutive yearsLichtsinn RV is located 1 mile north of Winnebago Industries in Forest City, IA and we proudly sell new Winnebago motorhomes and pre-owned RVs from various manufacturers. While at Lichtsinn RV, you can expect no delivery miles on new RVs, a complimentary half-day educational orientation of your RVexcellent guest reviews, an assigned support team from sales, parts, service and the business officesuperior accommodationsno-hassle pricing and competitive financing. See our extensive new and used inventory here.

Return to LichtsinnRV.com

Posts You May Like: 

Tips for Finding a Reputable RV Dealer

Tips for Finding a Reputable RV Dealer: Online Reviews

Tips for Finding a Reputable RV Dealer: Accreditation from the RV Manufacturer

Tips for Finding a Reputable RV Dealer: RV Parts

Tips for Finding a Reputable RV Dealer: Well Trained Sales and Service Team 

Tips for Finding a Reputable RV Dealer: LIVE Video Appointment

Tips for Finding a Reputable RV Dealer: Online Resources and Info.

Tips for Finding a Reputable RV Dealer: Competitive Financing and Insurance

Tips for Finding a Reputable RV Dealer: Superior Accommodations

Tips for Finding a Reputable RV Dealer: RV Delivery Process