Tips for Finding A Reputable RV Dealer: Service After the Sale

Whether it’s your first RV and you’ve decided the RV lifestyle is now for you or you’re a seasoned RVer ready for your next home you’ll spend a lot of time researching the perfect RV for your needs. However, the research process does not end when you’ve decided on that perfect RV, there is another important step that many people forget… finding the perfect RV DEALER to work with. Buyers will want to invest just as much time if not more, in researching RV dealers to make sure they find a reputable dealer to work with.

“There is another important step that many people forget… finding the perfect RV dealer to work with.”

Let’s face it, there are a lot of lousy RV dealerships out there. Unfortunately, in the race to find the lowest possible rig price, many people choose to buy from dealers who do not have a history of great customer service and outstanding RV repair. Know in advance that the lowest price is not usually synonymous with the best buying experience. In our blog series we will cover items you should be looking for in your RV Dealer.

After the sale

WHAT CAN YOU EXPECT AFTER YOU DRIVE OFF THE LOT WITH YOUR RV

The purchase of your RV is truly just the beginning of your RV experience. Once you drive off the lot, your need for other dealership support has just begun. Is your purchasing dealer able to answer this question “What can I expect from you once I drive away with my RV?” When you do need to call the dealership again, do you know who to ask for?  It is important to know what support your purchasing dealer will provide you “after” you’ve purchased the RV.

The Lichtsinn RV Experience starts from the moment you pick up the phone or chat with us online and extends throughout the lifetime of your RV ownership.  Not many other dealers can say that! At Lichtsinn RV, we know that your experience after your purchase is equally if not more important than your experience before and during the purchase of your RV.

In the days following your RV delivery, the owner of Lichtsinn RV, Ron Lichtsinn and your RV Sales consultant will follow up with you to find out how everything is going and see if there are any additional questions we can answer for you. If you have purchased a new RV, you will receive a customer satisfaction survey from Winnebago Industries to rate your purchase experience with us, which we ask that you fill out.

Every RV purchaser is provided a dedicated Lichtsinn RV Team. During your delivery, you will meet your dedicated Business Office, Service and Parts team members. They, along with your sales consultant will support you along every step of your RV journey. They are available to answer any questions that may come up during your RV ownership including any warranty or service issues that may arise. Our factory Trained Service consultants can diagnose and answer many service questions right over the phone and since you are working specifically with them they will become familiar with you and your coach. Lichtsinn RV RVIA/RVDA Certified Technicians are trained with the specific skills they need to fix your RV.

If you should need any parts for your RV, The Lichtsinn RV Parts Department is the largest Winnebago Parts department in the Country and ships parts throughout the United States and Canada that can be ordered online or over the phone. We offer a 10% on retail parts to all WIT members.

Your assigned business office consultant is not only there to support you during your initial purchase but also afterwards to answer any questions you have regarding any purchased service contracts or for extending your insurance coverage down the road.

We know that you may have questions that come up regarding your RV months and even years after you originally purchased your RV. While you are always welcome to call us, we have also put together an extensive RV Video Library that includes the latest product information, How-To Videos, RV Lifestyle videos and more.

At Lichtsinn RV, we are here to support you for the entire duration of your RV ownership. When you purchase from Lichtsinn RV, you are truly getting a premium buying experience. You will have an assigned sales consultant, business manager, sales manager, service advisor, and parts consultant to ensure you enjoy your RV lifestyle.

The RV buying process may be lengthy, but it is an exciting process and finding the perfect dealer who provides you service after your purchase makes the experience that much more enjoyable!

CLICK HERE to see our RV Inventory

Experience the Best℠ at Lichtsinn RV, the #1 Winnebago Dealer in North America for the last five consecutive years. Lichtsinn RV is located 1 mile north of Winnebago Industries in Forest City, IA and we proudly sell new Winnebago motorhomes and pre-owned RVs from various manufacturers. While at Lichtsinn RV, you can expect no delivery miles on new RVs, a complimentary half-day educational orientation of your RVexcellent guest reviews, an assigned support team from sales, parts, service and the business officesuperior accommodationsno-hassle pricing and competitive financing. See our extensive new and used inventory here.

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