Lichtsinn RV Earns 2016 Circle of Excellence Award
Forest City, Iowa May 2016 – Lichtsinn RV has been recognized by Winnebago as a Circle of Excellence dealer for 2016.
Winnebago established the industry’s first dealer excellence program in 1986 to recognize select dealers for excellence in customer satisfaction. This year, 84 motorized dealers were honored with the Circle of Excellence award. Dealers were recognized for their excellence in customer satisfaction as it relates to customers’ sales and service experience.
“Winnebago is pleased to recognize Lichtsinn RV as one of 84 outstanding dealers that earned this year’s Circle of Excellence award,” said Winnebago Vice President of Sales and Product Management Scott Degnan. “Lichtsinn RV has proven they are a leader in the RV industry with a commitment to excellent customer service for our retail customers. Their commitment to providing excellent customer service is why Lichtsinn RV is deserving of this award.”
Circle of Excellence scoring is determined by rating dealers in four categories:
- A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motorhome
- A Customer Satisfaction Study which surveys customers six months after their purchase
- A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training and the WIT Club
- A Service/Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care
Winnebago Industries, Inc., “The Most Recognized Name in Motorhomes®”, is a leading U.S. manufacturer of recreation vehicles, which are used primarily in leisure travel and outdoor recreation activities. The Company builds quality motorhomes, travel trailers and fifth wheel products.