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Frequently Asked Questions

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Lichtsinn RV Frequently Asked Questions (FAQs)

    1. Frequently Asked Questions About Lichtsinn RV
    2. Frequently Asked Questions About RV Sales
    3. Frequently Asked Questions About RV Service
    4. Frequently Asked Questions About RV Parts
    5. Winnebago Industries Stuff
    6. COVID-19 Updates
THE BASIC STUFF | FREQUENTLY ASKED QUESTIONS ABOUT LICHTSINN RV

1. Where is Lichtsinn RV Located?

Lichtsinn RV is located at 505 Highway 9, Forest City, IA 50436, just 1 Mile from the Winnebago Factory.


2. What are your hours?

               RV Parts – 7:30 AM – 5:00 PM CT (Monday thru Friday)

               RV Service – 7:30 AM – 5:30PM CT (Monday thru Friday)

               RV Sales – 8:00 AM – 5:30 PM CT (Monday thru Friday);  8:00 AM – 3:00 PM CT (Saturday)          


3. Do I have to make an appointment, or can I just come in? 

You are welcome to stop in unscheduled to visit our sales department however an appointment is preferred so we can make sure we have the RVs ready for you to look at when you arrive. Due to scheduling needs our Service Department asks that you make a service appointment prior to your arrival.



4. What is your 2020 Holiday Schedule?

  • Easter – Closed
  • Memorial Day – Closed
  • Independence Day – Closed
  • Labor Day – Closed
  • Wednesday Before Thanksgiving – 8:00 AM – 3:00 PM
  • Thanksgiving Day – Closed
  • Christmas Eve – 8:00 AM – 12:00 PM
  • Christmas Day – Closed
  • New Year’s Eve - 8:00 AM – 3:00 PM
  • New Year’s Day – Closed

5. How do I contact you? 

You can contact us by calling 1-800-343-6255 during business hours or by visiting our website at LichtsinnRV.com. Our chat service is available 24 hours a day. It is staffed by Lichtsinn RV Team Members during business hours and by a 3rd party service after hours.


6. What airports and hotels are near you? 

The closest international airports are Des Moines International Airport (DSM) or Minneapolis-St. Paul International Airport (MSP) both are approximately 2 hours away from Lichtsinn RV. There is also a municipal airport (MCW) located just 30 minutes from us. We offer an airport transportation service to pick you up at any of these locations. For more information, please ask your sales consultant.

Lichtsinn RV has several hotels near us. The closest, and the newest hotel near Lichtsinn RV is the Cobblestone Inn & Suites, located less than a half mile away. There are various hotels in the surrounding area including The Garner Inn & Suites in Garner, Iowa (12 miles away), and various national chains in Mason City, Iowa (approximately 28 miles away).


7. How do you pronounce Lichtsinn? 

You are welcome to stop in unscheduled to visit our sales department however an appointment is preferred so we can make sure we have the RVs ready for you to look at when you arrive. Due to scheduling needs our Service Department asks that you make a service appointment prior to your arrival.


THE FUN STUFF | RV SALES FREQUENTLY ASKED QUESTIONS

8. What kind of RVs do you sell? 

We are a full-line Winnebago Motorhome Dealer, which means that we sell the entire lineup of Winnebago motorhome products. We have achieved the status of the largest Winnebago dealer for the last 6 consecutive years and are one of a few Winnebago exclusive dealers in North America. We also sell pre-owned RVs received on trade, including towables, from various RV manufacturers.


9. Do you offer financing?

Yes, we offer financing through our business office. Our business managers work with several national lenders allowing you to get the most competitive finance rates available. Learn more here.


10. What does the “Cash/Trade” and “Loan Amount” mean on the RV listings? 

On our website, we list the MSRP, a cash/trade amount and a loan amount. This is purely a demonstrative example. Each RV Sale is unique based on whether you are putting cash down or providing a trade-in vehicle and/or taking out a loan and the finance rate will vary dependent on credit score. To protect our factory discounted pricing and honor our Winnebago Dealer agreement, we do not post our actual New RV sales price online. To get pricing that best fits your purchase situation, please speak with a Lichtsinn RV Sales Consultant.


11. Do you deliver RVs?

You are welcome to stop in unscheduled to visit our sales department however an appointment is preferred so we can make sure we have the RVs ready for you to look at when you arrive. Due to scheduling needs our Service Department asks that you make a service appointment prior to your arrival.


12. Can I customize an RV?

Absolutely. A Sales Team member can provide you an order option sheet and you can select the exact features and colors you would like for your new RV. Our service department can also assist with any add-ons or modifications you are interested in. For more information, please contact a Lichtsinn RV Sales Consultant.


13. Can I purchase my RV online?

At Lichtsinn RV, we have been helping guests purchase factory-direct Winnebago motorhomes for over a decade. We have a seamless, proven process that has allowed us to help thousands of guests from all over the United States and Canada purchase from Lichtsinn RV. Watch our video to learn more.


14. How do I buy from a dealer in Iowa if I live somewhere else?

At Lichtsinn RV, we help guests from across North America purchase their RVs. Our factory discounted pricing affords our guests the ability to travel to us and still maintain a lower cost than their local dealer. Guests either drive their trade to us or take advantage or our airport transportation service.

You will pay all tax and title fees in your state of title, there are no additional fees to purchase in Iowa. We will issue you a temporary license plate to drive your new motorhome home. When you pick up your RV, we will provide you with all the necessary documents to bring to your local vehicle registration office and a temporary license plate for your travel home.  


15. What does “No Delivery Miles” mean? 

Lichtsinn RV is located only 1 mile from Winnebago Industries. Because of our proximity, we do not use delivery driver services like other dealers. When you get a new Winnebago from Lichtsinn RV you will not have to worry about a delivery driver living, eating, or towing their car in your brand-new Winnebago. You will also be the one to break-in your RV during the crucial engine break-in period.


AT SOME POINT YOU'LL NEED HELP | RV SERVICE FREQUENTLY ASKED QUESTIONS

16. How do I schedule an appointment? 

You can schedule your service appointment by calling us at 1-800-343-6255 or visiting Lichtsinn.com/Service and filling out our service request form.


17. Does Lichtsinn RV have somewhere I can stay while getting service done?

Yes, we have an onsite campground available for our sales and service guests. To reserve a spot, please call your RV Service Advisor at 1-800-343-6255.


18. What kind of services do you offer?

From routine RV service and maintenance to major repairs, our service team has the expertise to ensure we keep you enjoying your RV and the RV lifestyle. You can see our comprehensive list of services here.       


AT SOME POINT YOU'LL NEED STUFF | RV PARTS FREQUENTLY ASKED QUESTIONS

19. How do I order a part?

To order parts from Lichtsinn RV, please call our experienced Winnebago Parts team at 1-800-343-6255 for pricing, availability and to place the order. We also offer the only Winnebago Parts Pricing Lookup tool in the Country.


Can I buy parts from Winnebago Directly?

No, Winnebago does not sell parts direct to consumer. You can purchase Winnebago parts from Lichtsinn RV. We are the #1 Winnebago Parts Dealer in North America shipping parts throughout the United States and Canada.


21. What kind of parts can I order?

We sell Winnebago Motorhome, Itasca, and Workhorse parts. We also have a camping store in the dealership that sells general camping gear and accessories.


WINNEBAGO INDUSTRIES FREQUENTLY ASKED QUESTIONS

22. Where are the serial and model numbers located on my vehicle?

They are listed on a tag located in or near the driver's compartment. For specifics on where to find the information on the tag CLICK HERE.


23. How can I contact my chassis manufacturer for chassis-specific questions?

DODGE SPRINTER

1-800-992-1997

FORD

1-800-245-7343

FREIGHTLINER

1-800-385-4357

WORKHORSE

1-877-294-6773

VOLKSWAGEN

1-800-374-8389


24. What is Winnebago's website?

https://www.winnebago.com


26. How can I get a hold of Winnebago Industries' Owner Relations Department? 

Phone Number: 1-800-537-1885

Hours Available: Mon - Fri 7:30am - 4:00pm Central Standard Time


IMPORTANT HEALTH STUFF | COVID-19 FREQUENTLY ASKED QUESTIONS

27. Do I have to make an appointment, or can I just come in? 

You are welcome to stop in unscheduled to visit our sales department however an appointment is preferred so we can make sure we have the RVs cleaned and ready for you to look at when you arrive. Due to scheduling needs our Service Department asks that you make a service appointment prior to your arrival.


28. Do I need to wear a mask?

We are diligently working to adhere to the most current local, state, federal and CDC guidelines. Currently, Iowa does not have a mask mandate in place. Masks are voluntary for guests. Each of our team members has been provided a mask. If you choose to wear a mask, your sales consultant and other team members you meet with, will also wear a mask. Our team members are actively social distancing and when this is not possible, a mask is worn.


29. What precautions is Lichtsinn RV taking to keep everyone safe? 

We are diligently adhering to all current Local, State, Federal and CDC recommendations and going above and beyond these to protect the health and safety of our guests and our team members. This has resulted in a change in some of our dealership daily operations:

  • Our team has been asked to closely monitor their health and that of their household members.
  • We are cleaning and sanitizing high use surfaces multiple times throughout the day.
  • The surfaces and air in each RV are disinfected prior to any team member entering inside and prior to delivery.
  • Social Distancing is being strictly enforced.
  • Each Employee has been provided a cloth face mask.
  • Hand Sanitizer is in multiple locations throughout the dealership for guest and employee use.
  • We continue to provide Virtual LIVE Video Appointments in the comfort of your home or office.
  • We have adjusted our delivery process limiting face-to-face contact. Please contact a Lichtsinn RV Sales Consultant for further details.


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